1. Introduction
Welcome to Aastha Homeopathy ("Clinic", "we", "us", or "our"). We are committed to protecting the privacy and confidentiality of personal information shared with us by patients and website visitors.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding that information. It applies to interactions with our website and appointment booking services.
2. Information we collect
We collect personal information you provide directly, along with limited usage data when you interact with our website.
2.1 Appointment information
- Full name
- Email address
- Phone/mobile number
- Preferred date and time
- Visit type (in-person or online)
- Health concern or area of consultation
- Any additional notes you choose to provide
2.2 Website usage information
- IP address and general location
- Browser, device, and operating system details
- Pages viewed, time spent, and navigation paths
- Referral source and basic performance metrics
- Anonymous identifiers and error diagnostics
3. Use of third-party services
We use trusted third-party service providers for analytics, website performance monitoring, appointment operations, communication delivery, and payment workflows when applicable.
These providers process data only as needed to support our services and under appropriate confidentiality and security obligations.
4. How we use your information
- To schedule, confirm, or update appointments
- To communicate reminders and service updates
- To provide consultations and maintain clinic records
- To improve website usability and service quality
- To prevent abuse, fraud, or unauthorised activity
We do not sell personal information to advertisers or unrelated third parties.
5. Data sharing and disclosure
We may share information only when required to deliver clinic services, comply with legal obligations, address medical emergencies, or support authorised clinic operations.
6. Data retention
We retain personal data only for as long as reasonably necessary for care delivery, appointment administration, legal compliance, and record-keeping obligations. After that, data is deleted, anonymised, or securely archived according to applicable requirements.
7. Data security
We apply appropriate technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or loss.
While we work to maintain strong safeguards, no internet-based system can be guaranteed completely secure.
8. Your rights
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion, subject to legal obligations
- Withdraw consent where processing is consent-based
- Raise a complaint with relevant authorities
9. Cookies and tracking
We may use cookies and similar technologies for essential site functionality, analytics, and user behaviour insights.
You can manage cookie preferences through your browser settings; disabling some cookies may impact website functionality.
10. Children's privacy
Our services are not intended for children under 13 without parent or guardian involvement. Appointments for minors should be managed by a parent or legal guardian.
11. Contact us
For privacy questions, concerns, or requests, contact us:
- Clinic: Aastha Homeopathy
- Doctor: Dr. Priyank Shekhaliya
- Email: contact@aasthahomeopathy.in
- Website: aasthahomeopathy.in
- Location: Surat, Gujarat, India
12. Changes to this policy
We may update this Privacy Policy periodically. Any updates will be reflected by revising the last updated date.